Frequently asked questions

You can request a shuttle by calling +64800736825 on any phone for airport pick up during normal business hours.

Please complete the online checkin sent atleast 24 hour prior to pickup time. If you are arriving after hours please contact us prior to the day of pick up so we can arrange your after hours rental car for you. We need to get all your information before we can hire you a car. All our afterhours pickup & drop off are handled by 3rd party and have a $50 fees in Auckland & Christchurch and $60 in Queenstown.

Our online rates on our website include basic insurance with a excess of $3500 , taxes and fees, unlimited kilometres, airport pick up and drop off during office hours, 24 hour mechanical breakdown assistance with the AA and Scotties special customer discounts.

Basic insurance is included in all rentals. You have an excess of up to $3000NZD and can reduce this with our insurance options starting at $35.00NZD per day. Bond of NZD350 are only authorised at the time of pickup and released on return of rental vehicles. Our bonds are only held and not charged to your card.​

If you have an insurance policy with a third party, you are not required to take out insurance through Scotties. However, please note that in this case, we will place a hold on your card for $5000NZD. If an accident occurs, you will need to pay us immediately for any damages, and you can then claim the amount back from your third-party insurance provider. For your convenience, we recommend taking insurance directly with Scotties. This option is typically quicker and easier, ensuring that you have immediate coverage without the hassle of dealing with claims later on.

If you do not take our insurance you need to pay a $5000NZD bond. This is released when you return the car with no damage to it. It takes the bank 5 to 7 working days to return the money to your account. A valid credit card is required.

When arriving to collect your hire car at the office or airport you will need to bring your drivers licence and a credit card. Your card needs to have your name embossed onto the front of it and if you are not taking extra insurance at the desk you need to have enough to cover a hold.

The law is very strict on tickets and we have to get a signed witnessed Statutory Declaration completed. This is not free and can cost up to $75 which the driver is liable for. We highly recommend you pay your fines quickly before they escalate.

Scotties use the standard New Zealand Government / Ministry of Transport supplied Rental Agreement you can view the agreemnt here

Yes - Scotties have a discounted ferry deal available exclusively to our clients through Bluebridge. The Cook Strait ferry crossing is not to be underestimated! A very beautiful trip that can be a highlight of any New Zealand tour. Whales and dolphins are often seen along the way. It is therefore worth the extra to secure a day time sailing. From a convenience point, Scotties recommends customers take their rental car across the Cook Strait rather than dropping your rental car off on one side and picking up another rental car on the other side. The time wasted picking up and dropping off far outweighs the extra cost of taking the rental car aboard. Also carrying all your luggage and having to watch it aboard can take the shine off this magical experience. By the time one way fees and shorter hire periods are factored in often you are saving money by taking the rental vehicle with you. Scotties offers an exclusive discount on the Bluebridge Ferry between Wellington and Picton on the car ferry. This discount is seasonal and subject to availability by Bluebridge, so contact us directly for availability. ​ The 2 ferry crossing companies are: Interislander: https://www.interislander.co.nz/ Bluebridge: http://www.bluebridge.co.nz/

Yes we do have baby seats available. Best to let our staff know you will be needing one ahead of time. We need to now the age of your child and seat required. New Zealand has strict laws regarding child restraints. ​

Yes cars do unless otherwise stated. Commercial vehicles have daily limits

Some do - some dont! Depending on vehicle.

There is no GPS in our cars. Should you need a plug in GPS, please enquire with our friendly team beforehand on reservations@scotties.co.nz.

Yes, these are available at our South Island offices only.

No, smoking is strictly prohibited in all of our rental vehicles. We want to ensure a clean and healthy environment for all of our customers. If evidence of smoking is found in the vehicle upon return, a cleaning fee will be charged to the renter.

In special circumstances we allow pets. They must be contained and the vehicle must be returned clean to avoid additiunal fees.

Yes we do and if your drop off location is not on our list of offices and it is a reasonable length of hire talk to us as we may be able to help. We have contacts all over the country.Please email our team at reservations@scotties.co.nz to findout on our one way transfer cost. This is a good option if you're only wanting to drive one way from either Auckland to Queenstown or Queenstown to Christchurch.

Firstly make sure everyone is okay and call emergency services if someone is hurt on 111. This is a legal requirement We ask you do not admit liability and if unsure obtain a police report to help our insurance company gauge who was at fault. Take lots of photos of the scene and both cars getting the number plate and make of the other car. Get the other drivers phone number and take a photo of their drivers license and any other contact details plus their insurance company. If there were witnesses get their details also.

Our free 24 x 7 roadside assistance is provided via Vero and the service is still with AA roadside, please call on 0800 837 627 , press option 1 and give them the vero policy no: CMF5708657 , no callouts will be charged if our policy number is give to the operator.Policy name Vero Accro coverPolicy no: CMF5708657

We can refuel on your behalf and charge your card for the refuel amount plus our processing fees of $50.

Don’t worry we will give you one hours grace and then will charge an hourly rate up to 2 hours and then it will go to another day.

The good news is you have 5 days to pay . Go to www.tollroad.govt.nz. After 5 days you are subject to a penalty so best to pay.If you want us to pay, there is a small fees of NZD10 that we charge to pay the tolls on your behalf.